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1-800 Beneficiary Hotline

HME leaders are teaming up to ensure beneficiary voices are heard. The American Association for Homecare and People for Quality Care (PFQC), the advocacy division of the VGM Group, are partnering to offer the Beneficiary Complaint Hotline, an 800 number dedicated to Medicare beneficiaries with complaints about their access to home medical equipment and service.

The line will be staffed 24 hours, seven days a week by a People for Quality Care live operator, who will take the beneficiary's name, location, and a brief summary of the issue. With the caller's permission, the complaints will be forwarded to a local Medicare ombudsman for resolution and added to a list of complaints which will be presented to Congressional members.

The hotline can be distributed to beneficiaries from medical equipment providers, advocacy organizations or other medical professionals. The number to call is 800-404-8702.

Attached is a graphic that you can use from VGM and a link that you could use to print handouts:

Thank you to these 2014 Annual Conference Sponsors!!

VGM Forbin The VGM Group Invacare Strategic ResMed Pride Mobility Golden Technologies Respironics A/R Allegiance The MED Group


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